5.4 Shipping & Delivery Policy

Last updated: 4 August 2026

At Emma & Oliver London, we aim to deliver your order as quickly and efficiently as possible. Below you'll find important information about our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 working days.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details.

2. Delivery Times

After dispatch, estimated delivery is 1–7 working days, depending on your location.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, including high shipping volumes, public holidays, severe weather, customs clearance, or courier delays.

3. Shipping Method and Origin

To help reduce waste and improve efficiency, many of our products are shipped directly from our trusted manufacturing partners.

Depending on your delivery country, customs duties, VAT, import taxes, or handling charges may apply. Any such charges are the responsibility of the customer unless otherwise stated.

Our delivery partner is UPS.

4. Delivery Charges

Delivery charges are calculated at checkout and are based on your destination, parcel weight, and selected delivery option.

5. Tracking Your Order

Once your order has been dispatched, you'll receive tracking details by email so you can monitor your shipment.

Customers are responsible for tracking their parcel and checking whether it will be delivered directly to their address or held at a local collection point. If collection is required, it is the customer's responsibility to collect the parcel within the timeframe specified by the courier.

If your order is taking longer than expected or you experience any delivery issues, please contact our Customer Support team at support@emmaoliverlondon.com before requesting a chargeback or refund. We'll always do our best to resolve any issue as quickly as possible.

6. Delivery Responsibility

Responsibility for the parcel transfers to the customer once the courier confirms successful delivery to the delivery address provided at checkout.

Please ensure your delivery address is correct before completing your order.

If you notice an error in your delivery address, please contact us within 24 hours of placing your order by emailing support@emmaoliverlondon.com. While we'll do our best to assist, we cannot guarantee changes once an order has entered the fulfilment process.